About me

Hi! I am Chia-Chun Yang, a fifth-year Ph.D. Candidate in the Department of Operations, Business Analytics, and Information Systems (OBAIS) at the Carl H. Lindner College of Business, University of Cincinnati, advised by Professors Craig Froehle and Yinghao Zhang. My research interests revolve around the intersection of service operations management, human behavior, and technology. By understanding the behaviors of managers, front-line employees, and customers in service settings, especially in contexts involving advanced technologies, I aim to generate insights that can significantly benefit practical applications in the operations managment field.

Contact Information

If you are looking for collaborations or have questions about my research, please don’t hesitate to reach out at yangcc@mail.uc.edu.

Upcoming Talks

• 2025 INFORMS Annual Meeting, Atlanta, GA
  • Drivers of Customers’ Preferences for AI Service Agents (October 2025)
• 2025 DSI Annual Conference, Orlando, FL
  • The Influence of Shift Structure on Caregiver Fatigue in an Emergency Department (November 2025)
  • Drivers of Customers’ Preferences for AI Service Agents (November 2025)